Terms and Conditions W99MYR

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and W99MYR ("Platform", "We" or "Company"), which operates an online gaming platform at https://w99myr.app and its associated mobile applications.

By registering an account, making a deposit, or using any service provided by w99myr, you are deemed to have read, understood, and agreed to be bound by all terms contained in this document, including Privacy Policy and Responsible Gaming Guide us.

To register and use the w99myr platform, you must meet the following requirements:

• At least 18 years old at the time of registration
• Residing in an area where the use of online gaming platforms is not prohibited by local law
• Registering with accurate, truthful, and up-to-date personal information
• Not enrolled in any active self-exclusion program
• Has never had an account closed by w99myr due to a prior Terms violation

W99MYR reserves the right to request age verification at any time and to suspend an account while the verification process is underway. Accounts found to be ineligible will be closed, and any remaining balance may be returned at w99myr's discretion after deduction of relevant administrative costs.

The w99myr registration process requires you to provide complete and accurate information including your full name, identification card number, date of birth, active email address, and mobile number. This information is used to verify your identity and ensure account security.

KYC (Know Your Customer) Verification

W99MYR carries out industry-standard identity verification procedures known as KYC. You may be required to submit the following documents for verification purposes:

• Copy of a valid identification card (MyKad) or passport
• Proof of current address (bank statement or utility bill not older than 3 months)
• Proof of the payment method used for deposit (for specific cases)

The KYC process is mandatory before your first withdrawal is approved. Submitted documents will be reviewed within 1–3 business days. You may submit documents via the Verification section in your account settings.

One Account Per User

Each individual is only permitted to hold one active account at w99myr. If you find that someone has registered an account using your information without your consent, please contact our customer support immediately.

Deposit

W99MYR accepts deposits via Malaysia local payment methods including FPX bank transfer, e-wallets, and other methods displayed in the Deposit section. Deposits are processed automatically and are typically credited to your account in under 5 minutes.

• Minimum deposit varies depending on the selected payment method
• No processing fees are charged by w99myr for standard deposits
• Deposited funds may only be used for gaming activities within the platform
• W99MYR reserves the right to decline deposits suspected of originating from unauthorised sources

Withdrawal

Withdrawal requests are processed according to priority based on the member's VIP status. Processing times are as follows:

Withdrawals must be returned to the same payment method used for the deposit. Any attempt to change the withdrawal method will require additional verification through the KYC process.

W99MYR offers a variety of bonuses and promotions from time to time. Each promotion has its own specific terms, which will be clearly stated on the relevant promotion page. The following general terms apply to all w99myr bonuses:

• Bonuses are only eligible for users who have met the minimum deposit requirement of the promotion
• The rollover requirement must be met within the specified period (typically 7–30 days) before withdrawals are permitted
• Each user is entitled to any given promotion once only, unless otherwise stated
• W99MYR reserves the right to void bonuses if abuse or fraud is suspected
• Bonuses cannot be transferred between accounts or converted directly into cash
• Rollover calculations may vary by game type — check the specific promotion terms for details

Your bonus balance and cash balance are separate. Withdrawals are drawn from the cash balance first. Once the rollover requirement is met, the bonus is automatically converted into withdrawable cash.

All games available on the w99myr platform are operated using a certified RNG (Random Number Generator). Every game outcome is entirely random and cannot be influenced by any party, including w99myr itself.

• Game results recorded by the system are final
• Any technical failure during gameplay will result in that round being voided and the wager returned
• Players are responsible for ensuring a stable internet connection during gameplay
• W99MYR is not liable for losses resulting from third-party internet service disruptions
• In the event of a dispute regarding game results, the w99myr system logs shall serve as the final reference

For live dealer games, additional rules set by the respective game provider also apply. Players are advised to familiarise themselves with the rules of each game before playing with real money.

W99MYR uses 256-bit SSL encryption and multi-layered security measures to protect your data and transactions. However, account security is a shared responsibility between the platform and the user.

• You are fully responsible for maintaining the confidentiality of your account password
• Do not share your login credentials with anyone, including family members
• Use a strong, unique password that is not used on any other platform
• Enable two-factor authentication (2FA) where available for an added layer of protection
• Always log out of your account after each session, especially when using a shared device

If you suspect your account has been accessed without authorization, contact w99myr customer support immediately via live chat. Our team will help freeze the account while an investigation is conducted.

The following activities are strictly prohibited on the w99myr platform and may result in immediate account closure, freezing of funds, and legal action:

• Opening multiple accounts or registering on behalf of another person
• Using automation software, bots, or any tools designed to manipulate gameplay
• Abusing the bonus system through bonus abuse or arbing
• Collusion between players to manipulate game outcomes
• Using another person's credit card or bank account to make deposits
• Any activity related to money laundering
• Attempts to hack the system, exploit bugs, or take advantage of technical vulnerabilities on the platform
• Posting offensive, obscene, or illegal content in the platform's chat feature

W99MYR reserves the right to suspend or close a user's account in the following situations:

• Violation of any terms outlined in this document
• Submitting false identity verification or inaccurate information
• Detection of fraudulent activity or system manipulation
• Request from a competent authority
• Account inactive for more than 12 consecutive months

Account Closure Upon Own Request

You may close your account at any time upon request. Contact customer support via live chat to initiate the closure process. Any remaining cash balance (excluding bonus balances that have not met the rollover requirement) will be returned to you via your previously used payment method, once identity verification is complete.

W99MYR provides its services "as is" and makes no implied warranties regarding uninterrupted availability or complete freedom from technical errors. Our platform strives to maintain 24/7 availability, but maintenance disruptions and exceptional circumstances may occur.

• W99MYR is not liable for losses resulting from service disruptions beyond our control
• Losses incurred in legitimate gameplay cannot be claimed against the platform
• All compensation claims must be submitted within 30 days of the date of the incident
• W99myr's maximum liability to any user shall not exceed the total deposits made within the 30 days preceding the incident

These Terms do not affect your legal rights under applicable Malaysia consumer protection laws.

W99MYR reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this website with an updated revision date.

For material and significant changes, w99myr will notify active users via in-app notifications or their registered email. Continued use of the platform after such changes are published will be considered as the user's agreement to the updated terms.

You are advised to review this Terms and Conditions page periodically to stay informed of any recent changes. The last updated date is displayed at the top of this document.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the w99myr team is ready to assist you:

For account security issues or suspected fraud, please use the live chat channel for a faster response. The w99myr security team operates around the clock to handle urgent cases promptly.