Data Protection

Privacy Policy W99MYR

W99MYR cares about your privacy. This document transparently explains how we collect, use, store, and protect your personal information — so you can play with peace of mind, free from concerns about data security.

Updated: 1 January 2026
SSL 256-Bit
Full encryption
Data Governed
Restricted access
No Data Selling
Not traded
PDPA Compliance
Malaysia Standard
Data Secure
User Rights Protected
Full Transparency
No Spam

Why Your Privacy Matters to w99myr

We do not treat your data as a business asset. Your data belongs to you — we only use it to the extent necessary to deliver the best service.

Highest-Level Encryption

All data transmitted between your device and w99myr servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banking institutions. No one can intercept or read your information while in transit.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls. Only w99myr staff who require access to carry out their specific duties may view your information — and every access is logged and monitored.

Your Consent Comes First

W99MYR does not use your data for marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time via your account settings — with no impact on your core services.

Data Protection Act Compliance

W99MYR operates in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010. This privacy policy is designed to ensure that your rights as a data subject are fully respected in line with the applicable legal provisions.

Data Not Sold to Third Parties

W99MYR does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing with third-party partners only takes place where necessary to deliver services to you.

Right of Access and Data Correction

You have the right to access, amend, and delete your personal data stored in the w99myr system. Requests can be submitted through the account settings section or by contacting our support team — and will be processed within 14 business days.

1

Information We Collect

W99MYR collects your personal information through several channels — primarily during the registration process, platform usage, and when you contact our support team. We only collect information necessary for a specific purpose and do not collect excessive data.

Information You Provide Directly

  • Full name as shown on your identity card (MyKad) or passport
  • Date of birth and gender
  • Email address and mobile number
  • Current residential address
  • Bank account or e-wallet details for deposit and withdrawal purposes
  • Copies of identification documents for the KYC verification process

Information Collected Automatically

  • IP address and device information (type, operating system, web browser)
  • Access log and game session data
  • Wagering history, deposits, and withdrawals
  • Play session time and duration
  • Cookie and related tracking technology information (see Section 7)

All data collection is carried out with a clear purpose and on a valid legal basis. W99MYR does not collect sensitive data such as your health information or religious beliefs.

2

How We Use Your Data

The data we collect is used for the following purposes only. We do not use your data for any other purpose without notifying you in advance:

Purpose of Use Legal Basis Data Type
Account management and identity verification Contract performance Personal data, KYC
Deposit and withdrawal processing Contract performance Financial data
Gaming service delivery Contract performance Usage data
Fraud detection and security Legitimate interest Logs, IP, transactions
Compliance with legal requirements Legal obligation All related data
Essential service communications Contract performance Email, phone number
Marketing communications Your consent Email, phone number

For marketing communications, you can stop receiving promotional notifications at any time via your account settings without affecting your core services.

3

Data Sharing with Third Parties

W99MYR does not sell or trade your personal data. Data sharing only occurs in the following limited situations, and only to the extent necessary:

  • Game providers: Providers such as Pragmatic Play, Evolution, and PG Soft receive only the minimum session data required to run the games. They are bound by their respective privacy policies and confidentiality agreements.
  • Payment processors: Required transaction information is shared with licensed payment processors to complete your deposits and withdrawals.
  • Support service providers: Our customer service platform may retain conversation history for quality assurance and training purposes.
  • Government authorities: W99MYR will disclose data if required by law, court order, or a legitimate request from an enforcement agency.

All third parties that receive your data are required to comply with data protection standards equal to or higher than our own. W99MYR does not permit third parties to use your data for their own purposes outside the scope of services provided to us.

4

Our Data Security Measures

User data security is the absolute top priority at w99myr. We implement multiple layers of technical and organisational protection to ensure your data remains secure at all times:

Technical Measures

  • 256-bit SSL encryption on all communications between your device and our servers
  • Fully encrypted database — stored data cannot be read even if the server is compromised
  • An intrusion detection system (IDS) that monitors for unusual activity in real time
  • Regular security audits by independent third-party experts
  • Two-factor authentication (2FA) available for all user accounts

Organisational Measures

  • Access to user data is restricted based on the principle of least privilege
  • All staff with access to user data undergo data protection training
  • Non-disclosure agreements (NDAs) are mandatory for all employees and contractors
  • All access to sensitive data is logged and audited on a regular basis

Data Breach Notice: In the event of a data breach affecting your personal information, w99myr will notify you within 72 hours of becoming aware of the incident, along with the remediation steps being taken.

5

Data Retention Period

W99MYR retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by Malaysia law. The general retention periods are as follows:

  • Active account data: Retained for as long as your account is active on the w99myr platform
  • Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's accounting legal requirements
  • Session and game activity logs: Retained for 2 years for audit and dispute resolution purposes
  • KYC records and identity verification: Retained for 5 years after account closure in accordance with AML compliance requirements
  • Customer support conversation records: Retained for 2 years for service quality purposes

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be personally associated with you.

6

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and international privacy principles, you have the following rights regarding your personal data held by w99myr:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Correct any data that is inaccurate or incomplete.

Right to Erasure

Request deletion of your data, subject to our legal obligations.

Right to Restrict Processing

Restrict the use of your data for specific purposes such as direct marketing.

Right to Data Portability

Receive your data in a machine-readable format for portability.

Right to Withdraw Consent

Withdraw consent for marketing at any time without penalty.

To submit any request relating to your data rights, contact our privacy team via live chat or support email. All requests will be processed within 14 business days. For complex requests, this period may be extended up to 30 days with prior notice to you.

Some data deletion requests may not be fully fulfilled if the data in question is required to meet our legal obligations, such as financial transaction records mandated by Malaysia's tax and AML laws.

7

Cookies and Tracking Technologies

W99MYR uses cookies and similar tracking technologies to enhance your experience on our platform. This includes session cookies required for login functionality, as well as analytics cookies that help us understand how users interact with the platform.

Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Saves your preference settings such as language and time zone so you don't have to reset them each time you log in.
  • Analytics Cookies: Collects anonymous information about how users use the platform to help us improve our services. You may opt out of these cookies.
  • Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the w99myr platform.

8

Child Protection

The w99myr platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of any individual under the age of 18.

If you believe that a child or young person under your care has registered an account at w99myr without permission, please contact us immediately via live chat. We will investigate and close the account right away, and delete all data related to that individual.

W99MYR applies an age verification process during registration and through the KYC process to prevent access by underage individuals. Any account suspected of belonging to an individual under 18 will be suspended immediately while an investigation is carried out.

9

Amendments to This Privacy Policy

W99MYR reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this document
  • Displaying clear notices on the w99myr website and app
  • Sending notifications to active users via their registered email for significant changes

Continued use of the w99myr platform after any changes take effect is considered acceptance of the updated terms. You are advised to review this page periodically.

10

Contact Our Privacy Officer

If you have any questions, concerns, or complaints about how w99myr handles your personal data, our privacy team is ready to help.

Live Chat
Reach us directly via the chat icon in the w99myr platform or app — available 24/7.
Privacy Email
[email protected] — responses within 14 business days for personal data-related requests.

We take every privacy complaint seriously. If you are not satisfied with our response, you have the right to submit a complaint to the relevant Malaysia Personal Data Protection Department.

W99MYR Policies & Other Information

Terms and Conditions

Platform usage agreement governing your rights and responsibilities as a w99myr member.

Responsible Gaming

Tools and guides to help you play in a healthy and responsible way at w99myr.

Frequently Asked Questions (FAQ)

Answers to the most frequently asked questions about accounts, privacy, deposits, and withdrawals.

About Us

Learn more about the values, commitment, and team behind the w99myr platform.

Your Data is Secure

Ready to Join W99MYR?

Your privacy is protected, and your gameplay is guaranteed fair. Register a free account today and start a safe, enjoyable gaming experience with the Malaysia player community.

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